Technical support

I cannot access my account, what can I do?

To access our online store you will be asked to enter your email address and the password you entered at the time of your registration. If you experience problems logging in, verify that both fields are correct.

If the email is correct and the problems continue, we recommend that you reset your password. To do this, above the password box you will see a link that says “Forgotten your password?” Your user email will be requested and we will send you the instructions to reset it.

If at this point you still have problems accessing your account, contact our customer service team and we will try to locate and solve the problem.

I want to receive your emails, what do I have to do?

Congratulations! You'll be up to date on all of our promotions.

To receive our emails just go to the bottom of the page in any part of the website and enter your email in the section "Newsletter" and click on the "Submit" button.

You will instantly see a confirmation message to our newsletter and from that moment you will start to receive our emails.

How can I unsubscribe from the Newsletter?

We're sorry to hear you're visiting this section, we like having you with us.

To stop receiving our Newsletters, click on the "Low" button. In a period of 24-48 hours you will no longer receive our newsletters.

If for any reason you continue to receive our Newsletters, contact us and we will verify that the whole process of discharge has been executed correctly.

If you change your mind later, you can always re-subscribe to the Newsletter!

How can I create a customer account?

Although it is not necessary to register to buy on our website, you can register as a user quickly and easily.

Click on "My Account", located at the top right of the website and then click on "Create Account". To be a customer you will only be asked for your name so we can contact you, an email where we will contact you and a password.

The rest of the information will be requested when you make your first purchase. As simple as that!

How can I search for a product on your website?

We have different ways of searching the products on our website.

The easiest way to search for a specific product is by using the search engine that you will find at the top of the page. The search engine will aid you in finding products based onwhat you are looking for and have written.

Another way to browse our website is through product categories. The web is divided into families and subfamilies of products to locate the products you are searching for as simple as possible.

We also have a series of custom filters that will help you to better filter the results you are searching for.

We hope that the navigation on our website is to your liking.